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Customer Service

Customer Service

About the program

Customer service professionals are the human face of the company and are responsible for addressing customer needs ensuring they have a positive experience, helping foster loyalty, and a good reputation.  

We prepare our students to meet employers’ needs with strong soft skills to better interact with both customers and colleagues.

Not only does our program equip you for employment, it also provides the skills and experience to advance in the customer service industry!

Skills you will learn:

  • Principles of customer services
  • Teamwork
  • Interacting with customers
  • Handling claims and complaints
  • Sensitive human relation situations

 


 

   Program Competencies

 

 

 

 

 

Get in touch

  • Address: 1925 Brookdale Ave, Dorval, Quebec, H9P-2Y7

  • Phone:  514-422-3000

Newsletter

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Newsletter

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About Our Company

Lester B. Pearson School Board (LBPSB) is one of the largest English school boards in Quebec in terms of student enrollment, serving approximately 21,000 students in the Youth sector and approximately 8,700 in its Continuing Education sector. The Board is responsible for a network of 37 elementary schools, 13 secondary schools and 8 Continuing Education Centres.